How bad can you be at your core business????

Placed an order online on 30 December 2014 for 2 items. Delivery date indicated by the site as 1 January 2015. Obviously this would be deferred to the 2nd. No problem. One item delivered on the Friday morning. No indication or information regarding the 2nd item. Called Kalahari at 10h00 and was told that they will inquire and feedback. I am still waiting for that call. Called again at 16h00 told that they will investigate. Still waiting for that call back. Called again on Monday 5th Jan. three different times and was informed that they will investigate. Called another 7 times during Tuesday and Wednesday. Delivery finally took place on Friday 9th Jan. Cost me more in telephone calls than the item was worth. <br> How can you suck so badly at what your core business is???<br> Don't blame the couriers, they only pass on what you provide. <br> Incredibly **** service even though it was over New Year, but the Christmas rush was long over, so don't blame that!!!!!