Having to follow up on an order not fulfilled

I ordered a Wallee iPhone 5C Car Kit Pink with Case + Car Mount from Kalahari's bargain box on the 12th of January 2015. I was so impressed when the package arrived only a day later, but to my dismay, when I opened it up it only had the cellphone case and no car mount.<br> <br> I promptly contacted the call centre, the representative then said she would need to check with the warehouse what went wrong with the order and will contact me back accordingly.<br> <br> A week later I had not heard a thing. So I contacted the call centre again, speaking to a different rep who told me he would follow up. The next day there was still no response, so I contacted them again.<br> <br> The third rep explained that it was under investigation and that I should consider returning the package, which I don't want to do because I am actually using the cover, she said I would then have to wait. I asked the rep to ensure I am contacted at least once a week to tell me the status of my order, as I should not be the one having to follow up constantly on an item I have paid for which they have not delivered on.<br> <br> It is over a week later and I still haven't heard anything. Will Kalahari please start keeping me in the loop?