JF
Juan F
1 reviews | Active since Jul 2011
26 Mar 2015, 15:59
Hassles to return damaged item
I purchased a book for my son on 26 February 2015. The order number is ***. It was dispatched on 3 March, and was delivered on 8 March. When it arrived, it was not packaged in the usual way that Kalahari sends books. This book was put into a plastic courier bag with nothing to protect it. When I opened the plastic bag, the book was completely damaged. It was bent in half and is unusable. I logged a return request on the website on 9 March. It was ignored. I phoned a few days later, and was told the courier would pick it up next day. This did not happen. Phone again, and was told courier would pick it up next day. Again this did not happen. Next day my return request shows as \cancelled"on the website. Then"
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Kalahari.com's replyOfficial
28 Mar 2015, 10:04Hello swjm7510,
Thank you for contacting Kalahari.com.
We firstly do want to apologize for the inconvenience caused regarding your return request, and also for the lack of response to your e-mails.
It was very disheartening to learn of the unpleasant experience received and hopefully we can make this up to you in the near future.
To confirm I have requested for the refund to be done as soon as possible, however this will only be approved on Monday, and because of the inconvenience I have also requested a goodwill voucher for you, which will also only be approved on Monday.
Again I cannot apologise enough for what has happened and if there is anything else, please to not hesitate to come back to you.
Have a fantastic day/weekend further.
Kind regards
Sharonese
Kalahari Team
Thank you for contacting Kalahari.com.
We firstly do want to apologize for the inconvenience caused regarding your return request, and also for the lack of response to your e-mails.
It was very disheartening to learn of the unpleasant experience received and hopefully we can make this up to you in the near future.
To confirm I have requested for the refund to be done as soon as possible, however this will only be approved on Monday, and because of the inconvenience I have also requested a goodwill voucher for you, which will also only be approved on Monday.
Again I cannot apologise enough for what has happened and if there is anything else, please to not hesitate to come back to you.
Have a fantastic day/weekend further.
Kind regards
Sharonese
Kalahari Team
Kalahari.com's reply28 Mar 2015, 10:04
Official
Hello swjm7510,
Thank you for contacting Kalahari.com.
We firstly do want to apologize for the inconvenience caused regarding your return request, and also for the lack of response to your e-mails.
It was very disheartening to learn of the unpleasant experience received and hopefully we can make this up to you in the near future.
To confirm I have requested for the refund to be done as soon as possible, however this will only be approved on Monday, and because of the inconvenience I have also requested a goodwill voucher for you, which will also only be approved on Monday.
Again I cannot apologise enough for what has happened and if there is anything else, please to not hesitate to come back to you.
Have a fantastic day/weekend further.
Kind regards
Sharonese
Kalahari Team
Thank you for contacting Kalahari.com.
We firstly do want to apologize for the inconvenience caused regarding your return request, and also for the lack of response to your e-mails.
It was very disheartening to learn of the unpleasant experience received and hopefully we can make this up to you in the near future.
To confirm I have requested for the refund to be done as soon as possible, however this will only be approved on Monday, and because of the inconvenience I have also requested a goodwill voucher for you, which will also only be approved on Monday.
Again I cannot apologise enough for what has happened and if there is anything else, please to not hesitate to come back to you.
Have a fantastic day/weekend further.
Kind regards
Sharonese
Kalahari Team