JVdW
Johannes Van der Walt

1 reviews | Active since Feb 2010

16 Mar 2015, 16:06

HASSLE FREE RETURNS @KALAHARI: WHEN HELL FREEZES

I bought what [URL Removed] described as a sport swatch a while back, now according to me and any fitness nut on the planet a sports watch which is clearly advertised with the great function of a heart rate monitor on the go, is something worth owning. Beware of this [URL Removed] product, it's faulty and it is not a sports watch unless you plan on lying in front of the tv while it determines your heart rate. This watch is a phony product and when you exercise the heart rate monitor doesn't work, the watch can't handle perspiration - KALAHARI SELLS A SPORTS WATCH THAT CAN'T HANDLE PERSPIRATION? First off they didn't log the return, after numerous calls the courier eventually showed up a week later, and after more phone calls I find out that their so called \hassle free returns"is just a big old myth. I'm sick of this company's service"

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Replies (1)
Kalahari.com
Kalahari.com's reply18 Mar 2015, 11:58
Official
Hello JohannesL,

Thanks for your feedback.

So sorry for all the inconvenience and frustration caused.

We've escalated all your concerns to the relevant department and our suppliers to investigate and iron out the folds where needed.

We tried calling you earlier to provide you with an update, but unfortunately we were not able to get through.

We are able to confirm your refund was submitted yesterday to your ebucks account, which was your original payment method.

eBucks refunds can take up to 3 working days to reflect in your account.

We're really sorry for disappointing you and for the troubles caused.

Shout should you need any further assistance or information.

Wishing you a lovely day further.

Kind regards,
The kalahari.com Team