1 reviews | Active since Apr 2015
Goods paid for not delivered
On 2 April 2015 I purchased a Lenovo i5 G5070 notebook for R6499 (order number ***).<br> <br> I immediately paid by EFT after ordering the product. The website said it would be delivered within 24 hours.<br> <br> After patiently waiting for a week I became concerned as nothing had arrived. I checked my inbox to see that my order had been cancelled, allegedly because I had not paid.<br> <br> However, I double-checked and I had paid. I immediately contacted Kalahari via email and forwarded the proof of payment.<br> <br> I did not get an response from Kalahari, and still have not got a response.<br> <br> I then phoned the Kalahari call centre, where I was informed that my account had been credited and the order cancelled as the money did not clear the banks in time because of the public holidays.<br> <br> I was told that I would need to re-order the product.<br> <br> I went to re-order the product, but it is no longer available.<br> <br> I want the product I ordered and paid for.<br> <br> I am very disappointed.<br> <br> This is unacceptable.<br>
Thank you for contacting us regarding your concerns.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your parcel.
The monies was not allocated in time and this resulted in the order being cancelled but you still have an option to re-order.
Kindly note that your money is available on your profile and we need you to re-order the item or you have the option to cash out before we can start the refund process.
(Sign in to your kalahari.com account. Credit on your account will be visible next to your name, ready to use towards a future kalahari.com purchase. You may request a credit refund paid to a bank account of your choice. Since we don't store your banking details, you'll need to click on Account Dashboard and then \Request a credit refund\" from the right of your account page. If credit from a qualifying return does not reflect on your kalahari.com account within 10 working days of your refund being approved
Thank you for contacting us regarding your concerns.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your parcel.
The monies was not allocated in time and this resulted in the order being cancelled but you still have an option to re-order.
Kindly note that your money is available on your profile and we need you to re-order the item or you have the option to cash out before we can start the refund process.
(Sign in to your kalahari.com account. Credit on your account will be visible next to your name, ready to use towards a future kalahari.com purchase. You may request a credit refund paid to a bank account of your choice. Since we don't store your banking details, you'll need to click on Account Dashboard and then \Request a credit refund\" from the right of your account page. If credit from a qualifying return does not reflect on your kalahari.com account within 10 working days of your refund being approved