RN
Rudion N
1 reviews | Active since Sept 2011
17 Feb 2015, 11:11
Gobii repair
I informed Kalahari in beginning of December 2014 about my faulty gobii after numerous mails, phone calls with promises from kalahari for pickup for refund or repair still no action its now the 17th of February 2015. i informed kalahari because of there poor service i want my money refunded. last I was promises in 3 days the product will be collected this is now 5 days back. Please can your department help
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Kalahari.com's replyOfficial
18 Feb 2015, 09:15Hello van5,
Thanks so much for your feedback.
We terribly sorry for disappointing you.
We tried calling you a bit earlier, but was not able to reach you.
We currently following up with our couriers on the delay of your collection and will contact you soonest with an update on the collection and refund.
We understand that this must have been very frustrating and we can assure you this is not how we would like our customers to feel, and for this we are very sorry.
Thanks so much for your patience during this time.
We'll contact you soonest with an update.
Please call should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
We terribly sorry for disappointing you.
We tried calling you a bit earlier, but was not able to reach you.
We currently following up with our couriers on the delay of your collection and will contact you soonest with an update on the collection and refund.
We understand that this must have been very frustrating and we can assure you this is not how we would like our customers to feel, and for this we are very sorry.
Thanks so much for your patience during this time.
We'll contact you soonest with an update.
Please call should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
The kalahari.com Team
Kalahari.com's reply18 Feb 2015, 09:15
Official
Hello van5,
Thanks so much for your feedback.
We terribly sorry for disappointing you.
We tried calling you a bit earlier, but was not able to reach you.
We currently following up with our couriers on the delay of your collection and will contact you soonest with an update on the collection and refund.
We understand that this must have been very frustrating and we can assure you this is not how we would like our customers to feel, and for this we are very sorry.
Thanks so much for your patience during this time.
We'll contact you soonest with an update.
Please call should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
We terribly sorry for disappointing you.
We tried calling you a bit earlier, but was not able to reach you.
We currently following up with our couriers on the delay of your collection and will contact you soonest with an update on the collection and refund.
We understand that this must have been very frustrating and we can assure you this is not how we would like our customers to feel, and for this we are very sorry.
Thanks so much for your patience during this time.
We'll contact you soonest with an update.
Please call should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
The kalahari.com Team