CvdB
Christo van den Berg
1 reviews | Active since Mar 2015
02 Mar 2015, 22:55
Gobii IIP: No replacement or refund
I bought a Gobii IIP on 30/11/2014(Black Friday order no. ***) for R499. I paid by R100 voucher & R399 Standard Bank Chq card. I took delivery 02/12/2014.<br> On 16/12/2014 I returned the phone(order no. ***) as Sim 2 on phone wasn't working.<br> On 30/12/2014 I received email from Kalahari \We've processed the item(s) you returned from order *** and you've been refunded."<br> I immediately queried this as I didn't want a refund"
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Kalahari.com's replyOfficial
05 Mar 2015, 14:43Hello ChristovdB78,
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Please note that our finance department has confirmed that the transmission of funds was successful and placed in your closed account on 06/01/2015.
These funds has not been rejected or sent back to our account but is still within the closed account.
We suggest that you get in contact with the bank to either transfer the money into our account again so that we can pay it into the new account for you.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Please note that our finance department has confirmed that the transmission of funds was successful and placed in your closed account on 06/01/2015.
These funds has not been rejected or sent back to our account but is still within the closed account.
We suggest that you get in contact with the bank to either transfer the money into our account again so that we can pay it into the new account for you.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Kalahari.com's reply05 Mar 2015, 14:43
Official
Hello ChristovdB78,
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Please note that our finance department has confirmed that the transmission of funds was successful and placed in your closed account on 06/01/2015.
These funds has not been rejected or sent back to our account but is still within the closed account.
We suggest that you get in contact with the bank to either transfer the money into our account again so that we can pay it into the new account for you.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Please note that our finance department has confirmed that the transmission of funds was successful and placed in your closed account on 06/01/2015.
These funds has not been rejected or sent back to our account but is still within the closed account.
We suggest that you get in contact with the bank to either transfer the money into our account again so that we can pay it into the new account for you.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team