1 reviews | Active since Mar 2015
Gobii
I am absolutely appalled and disgusted with the Gobii IIP sold by Kalahrai<br> I have purchased two Gobii smart phones one on the 22 July 2014 and the other on the 22 August 2014.<br> <br> The one purchased on the 22 August 2014 stopped charging , which I booked in for a return and I was refunded.<br> Then other phone purchased on the 22 July 2014 also stopped charging aswell.when I booked the second phone in for a refund I was advised that it cannot be refunded as it fell few days short of the 6 month guarantee period and was advised the only option was to have the phone repaired.<br> This is utter nonsense .This is a manufacturing fault. I am not the only person who has encountered this problem.I certainly will not accept to receive the same faulty brand again.<br> Both phones exactly the same problem.Further to that I have been without a phone since the 9 February 2015 .And I received an incorrect e-mail saying the screen was damaged. What I fail to understand that this is a kalahari brand why can't I get my refund and invest in a brand that is reliable.I have made numerous calls and sent numerous e-mails and I am still left without a phone.
Thank you contacting us with regards to your concerns.
On behalf of Kalahari I apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
The above issues will be taken up with management and once a solution has been laid down I will revert back to you. I will discuss the refund with our management team and once they give the go ahead I will contact you.
I am really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Best regards,
Thank you contacting us with regards to your concerns.
On behalf of Kalahari I apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
The above issues will be taken up with management and once a solution has been laid down I will revert back to you. I will discuss the refund with our management team and once they give the go ahead I will contact you.
I am really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Best regards,
