LK
LOBISA K
1 reviews | Active since Feb 2015
11 Feb 2015, 09:59
GIVE ME MY MONEY BACK
I will keep writing until i get my money, i want my R1000.00 back, i waited more than you promised I will wait..<br> You guys are losing customers drastically, Take a lot is doing much much better than you guys, you can even see by the ratings on this website.<br> <br> kindly refund me so i can be out of your hair, I WANT NOTHING TO DO WITH THIS COMPANY..<br> I gave you enough time, i have to call you everyday, i wanted this ressolved by yestrday and you assured me that it will be but now i am still on it again, i will be forwarding the matter to my lawyers from now on, they will be contacting you soon... i am just tired of this.
Helpful (0)
Replies (1)0
Replies (1)
Kalahari.com's replyOfficial
11 Feb 2015, 16:02Hello Lobby the gal,
Thanks for your feedback and the chat we had.
As discussed, when you request a cash out online, our system requires you to provide your bank account details and not credit card information.
The refund is then submitted to your bank account and this can take 3-7 working days to reflect.
We could not process your initial refund as you subitted your credit card information.
Refunds are always issued to the original payment method.
Our Finance Team confirmed that your refund will be resubmitted using the banking details you have confirmed with me earlier.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thanks for your feedback and the chat we had.
As discussed, when you request a cash out online, our system requires you to provide your bank account details and not credit card information.
The refund is then submitted to your bank account and this can take 3-7 working days to reflect.
We could not process your initial refund as you subitted your credit card information.
Refunds are always issued to the original payment method.
Our Finance Team confirmed that your refund will be resubmitted using the banking details you have confirmed with me earlier.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Kalahari.com's reply11 Feb 2015, 16:02
Official
Hello Lobby the gal,
Thanks for your feedback and the chat we had.
As discussed, when you request a cash out online, our system requires you to provide your bank account details and not credit card information.
The refund is then submitted to your bank account and this can take 3-7 working days to reflect.
We could not process your initial refund as you subitted your credit card information.
Refunds are always issued to the original payment method.
Our Finance Team confirmed that your refund will be resubmitted using the banking details you have confirmed with me earlier.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thanks for your feedback and the chat we had.
As discussed, when you request a cash out online, our system requires you to provide your bank account details and not credit card information.
The refund is then submitted to your bank account and this can take 3-7 working days to reflect.
We could not process your initial refund as you subitted your credit card information.
Refunds are always issued to the original payment method.
Our Finance Team confirmed that your refund will be resubmitted using the banking details you have confirmed with me earlier.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team