1 reviews | Active since Aug 2009
Faulty Phone returned, 3 Weeks no feedback
I bought a phone in December. Beginning Feb it picked up a fault. I requested a return to resolve. The phone was sent 10 February by courier. Phoned twice in the last week and was told feedback would be given last week. I emailed on 27 Feb for an update but never received a response. Still no feedback on 2 March. I phoned today and tried to escalate but was told this takes a while but in any case feedback would only be given after 14 working days as the phone only got to them on the 17th. Sorry but couriers don't take a week and why did the others promise feedback already if this is not going to happen. I told Ricardo that based on the previous two promises for feedback that didn't happen I can't trust that it will now. Now I guess I will have to start causing issues and taking legal action to get an answer as being patient and waiting for promises is not working.
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
We have been informed by our supplier that your devise needs to be replaced. This however can only happen within the next 14-21 days.
Please do indicate if you would rather prefer a full refund or do we wait for the new devise and then re-dispatch it to you.
You may inform our call centre staff who will relay the message to our returns staff or to me.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
We have been informed by our supplier that your devise needs to be replaced. This however can only happen within the next 14-21 days.
Please do indicate if you would rather prefer a full refund or do we wait for the new devise and then re-dispatch it to you.
You may inform our call centre staff who will relay the message to our returns staff or to me.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team