Faulty Goods and Bad Customer Service

Ordered Polaroid Waterproof XS7 Sports Camera from [URL Removed] on 20/11/2014, received my order still in packaging. On Christmas day present was opened, taken out of packaging and plugged into a pc for charging. The red light started to flicker, we referred to the manual where it says the light will go on while charging (not flicker). Put in a request to return the parcel on 27/01/2015 ( I was waiting for the other parts of the camera bundle, straps, mount etc. which was left at my sisters house on Christmas day). On 02/02/2015 I sent an email to the help centre requesting to find out when they will return the parcel, which I received an email on 03/02/2015 stating that the pick up was scheduled for that day (03/02/2015). At 16:54 on 03/02/2015 I sent an email again stating that no courier has arrived to pick up my parcel, it is now 6 days later, no pick up, no reply from them and I am stuck with a faulty Christmas present.... this is really bad service...