1 reviews | Active since Apr 2010
False advertising and poor service
Yesterday I shopped on the site in the bargain box (I am sitting with a R1000 in my basket that I was going to purchase) at the time, the Bargain Box music was showing 3 for 2, initially I took 4 CD's and then whittled it down to 3. I contacted the call centre and spoke to an operator - the CD's were not discounting correctly. After she indicated that she would contact me by the end of the day - she did not. When I phoned this morning and spoke to someone else, there was no resolution yet - needless to say, at this point I am already annoyed because of service. I was then contacted to tell me that the 3 for 2 was a mistake on the Bargain box page and the CD's are NOT 3 for 2. I am very sorry but their mistake should NOT my problem and this is now a case for false advertising. When I went back to check now and the Bargain Box page has now been changed to reflect \Up to 60% Off"even though some of the cd's are not discounted at all (I smell a rat!). """
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
I do believe that our contact centre agent may have not explained the procedure to you properly.
Our sale items are listed on the links under Music, Movies and Games . If we advertise a sale we do attach a list of items which then falls under that sale.
If you want to order something not on the sale list you will have to then pay the full amount or the advertised amount.
In future we would urge you to check if the items fixtures on the sale list before placing your order.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please feel free to contact us with any further enquiries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
I do believe that our contact centre agent may have not explained the procedure to you properly.
Our sale items are listed on the links under Music, Movies and Games . If we advertise a sale we do attach a list of items which then falls under that sale.
If you want to order something not on the sale list you will have to then pay the full amount or the advertised amount.
In future we would urge you to check if the items fixtures on the sale list before placing your order.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please feel free to contact us with any further enquiries.
Kind regards,
Eben
The kalahari Team
