GB
Gert B
1 reviews | Active since Apr 2012
05 Mar 2015, 20:27
FAILED YET AGAIN
On 30 January 2015 we ordered and paid for a DVD trough Kalahari. Delivery was due for 19 February and then subsequently delayed to 5 March 2015. <br> <br> 5 March came and went , no delivery. It is not the first problem I have had with Kalahari and I have previously complained about the same issue. Their agent always blames couriers. The thing is, if your business model is to sell on-line, you cannot blame some outsourced courier.<br> <br> I will never buy fro Kalahari again but I urge them to send my dvd which I have paid for.<br> <br>
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Kalahari.com's replyOfficial
06 Mar 2015, 14:50Hello Mr. G77,
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
We have escalated this to our warehouse management and they are busy investigating this issue.
We do know that at times we don't always deliver on the estimated delivery date but please note that we are working on improving this so that future orders of our customer's gets delivered on time.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Allow us time and we will be in contact with you.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
We have escalated this to our warehouse management and they are busy investigating this issue.
We do know that at times we don't always deliver on the estimated delivery date but please note that we are working on improving this so that future orders of our customer's gets delivered on time.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Allow us time and we will be in contact with you.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Best regards,
Kalahari.com's reply06 Mar 2015, 14:50
Official
Hello Mr. G77,
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
We have escalated this to our warehouse management and they are busy investigating this issue.
We do know that at times we don't always deliver on the estimated delivery date but please note that we are working on improving this so that future orders of our customer's gets delivered on time.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Allow us time and we will be in contact with you.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
We have escalated this to our warehouse management and they are busy investigating this issue.
We do know that at times we don't always deliver on the estimated delivery date but please note that we are working on improving this so that future orders of our customer's gets delivered on time.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Allow us time and we will be in contact with you.
We really sorry that this has happened and for the inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Best regards,