Extremely poor service and item still not received

I ordered an item (Order # ***) on from Kalahari on Wednesday, 21 January 2015 and paid at the same time. The item was due to be delivered on Friday, 23 January. I even got an SMS on Friday morning saying that I was going to get it that day. I never received the item.<br> <br> On the Sunday, 25 January, I went to check my profile to see the tracking info on my order only to see that it says that I requested a return on the previous Thursday, which I did not do! I promptly e-mail your support and received a reply the next day stating that the incident had been escalated and would be investigated. No further information given.<br> <br> I waited two days, with no further contact from you and decided to e-mail you again. I got a reply expressly stating that my parcel would be delivered that day (29 January 2015). Once again I did not receive anything.<br> <br> The next day, I e-mailed again and got a reply stating that the parcel was delayed. No explanation and no new delivery date. Only that I must WAIT to receive a dispatch notification.<br> <br> Come Monday, 2 February, I get an e-mail from you saying my return was processed. I promptly e-mailed again, but have not since had a reply.<br> <br> Why can't you deliver