GM
Gisele M
1 reviews | Active since Feb 2015
11 Feb 2015, 09:17
Extreme poor service rendered.
I booked a return order on January 27,2015 and was told that it will be collected within 3 days. It's now the Th of February and nothing had materialized. I have been phoning almost every day
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Kalahari.com's replyOfficial
11 Feb 2015, 15:21Hello source,
Thank you for contacting us.
We are sorry to hear that your collection has still not been done. Kindly accept our apologies for the delay.
This is not the type of service we pride ourselves on.
We are following up with our courier and will revert with feedback shortly.
In the meantime, we have forward your query to our Customer Operations Team so they may address the delayed collection with our courier.
We will also be forwarding your concerns to management so we may improve our overall customer service.
Once again our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are sorry to hear that your collection has still not been done. Kindly accept our apologies for the delay.
This is not the type of service we pride ourselves on.
We are following up with our courier and will revert with feedback shortly.
In the meantime, we have forward your query to our Customer Operations Team so they may address the delayed collection with our courier.
We will also be forwarding your concerns to management so we may improve our overall customer service.
Once again our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Kalahari.com's reply11 Feb 2015, 15:21
Official
Hello source,
Thank you for contacting us.
We are sorry to hear that your collection has still not been done. Kindly accept our apologies for the delay.
This is not the type of service we pride ourselves on.
We are following up with our courier and will revert with feedback shortly.
In the meantime, we have forward your query to our Customer Operations Team so they may address the delayed collection with our courier.
We will also be forwarding your concerns to management so we may improve our overall customer service.
Once again our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are sorry to hear that your collection has still not been done. Kindly accept our apologies for the delay.
This is not the type of service we pride ourselves on.
We are following up with our courier and will revert with feedback shortly.
In the meantime, we have forward your query to our Customer Operations Team so they may address the delayed collection with our courier.
We will also be forwarding your concerns to management so we may improve our overall customer service.
Once again our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team