1 reviews | Active since Feb 2015
Expected delivery date false
I made an online purchase for a number of goods of which I had to split my order into two deliveries because I needed some of them this weekend. I provided Kalahari with the authorization code because they couldn't confirm the payment this morning. Bear in mind, it had been reflected that the delivery would be made this Friday 06/02/2015 but after talking to the Kalahari consultant I was told it will take longer than that (probably during the following week) because the payment still has to be authorized (at least 24 hours) and the stock is in Cape Town. How exactly is it the customer's fault the stock is in Cape Town and how long it'll take to get to Pretoria CBD???!<br> <br> Word of advice, rather put down a slightly longer than expected delivery date instead of inconveniencing and failing to meet customers' expectations.<br> <br> My order number: ***
Thank you for your feedback and suggestion.
We very sorry for the delay.
Your order was placed on the 04-02-2015 and as a first time customer, there is a verification process to follow for your security.
We currently following up with the bank on the status of the verification as they are not able to locate transactions with an authorization code.
Please ensure your contact details are correct with your bank as they will contact you to verify.
So sorry for the troubles caused.
Shout should you need any further assistance or information.
Wishing you a lovely day further!
Kind regards,
The kalahari.com Team
Best regards,
Thank you for your feedback and suggestion.
We very sorry for the delay.
Your order was placed on the 04-02-2015 and as a first time customer, there is a verification process to follow for your security.
We currently following up with the bank on the status of the verification as they are not able to locate transactions with an authorization code.
Please ensure your contact details are correct with your bank as they will contact you to verify.
So sorry for the troubles caused.
Shout should you need any further assistance or information.
Wishing you a lovely day further!
Kind regards,
The kalahari.com Team
Best regards,
