KP
Kurt P
1 reviews | Active since Jul 2011
26 Feb 2015, 08:53
Empty promises
Second complaint on here...Logged a return on the 07 February 2015 , still waiting on it to be collected....<br> Customer service keeps telling me that the couriers will collect .<br> Sad...I have spent over R2000 in the past 2 months.<br> Really sad how your service has gone down the drain.
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Replies (1)
Kalahari.com's replyOfficial
26 Feb 2015, 10:40Hello kurtpl,
Thank you for contacting us.
We are truly sorry to hear how dissatisfied you are with our service. We can assure you it was never our intention to delay your collection.
We are currently experiencing issues between our and our courier's system. There has been many instances where customers have requested a return, but our system does not filter the information through to our courier.
As a result, many customers have experience collections not been done.
Kindly accept our apologies for any inconvenience caused. We are working on the issue and hope to have this issue resolved soon.
With regards to the collection, I have arranged for the courier to collect the item tomorrow (27/02/2015).
Please ensure that the parcel is ready and has a copy of your invoice.
Once our Returns Department has received your return, they will be in contact regarding your refund.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are truly sorry to hear how dissatisfied you are with our service. We can assure you it was never our intention to delay your collection.
We are currently experiencing issues between our and our courier's system. There has been many instances where customers have requested a return, but our system does not filter the information through to our courier.
As a result, many customers have experience collections not been done.
Kindly accept our apologies for any inconvenience caused. We are working on the issue and hope to have this issue resolved soon.
With regards to the collection, I have arranged for the courier to collect the item tomorrow (27/02/2015).
Please ensure that the parcel is ready and has a copy of your invoice.
Once our Returns Department has received your return, they will be in contact regarding your refund.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Best regards,
Kalahari.com's reply26 Feb 2015, 10:40
Official
Hello kurtpl,
Thank you for contacting us.
We are truly sorry to hear how dissatisfied you are with our service. We can assure you it was never our intention to delay your collection.
We are currently experiencing issues between our and our courier's system. There has been many instances where customers have requested a return, but our system does not filter the information through to our courier.
As a result, many customers have experience collections not been done.
Kindly accept our apologies for any inconvenience caused. We are working on the issue and hope to have this issue resolved soon.
With regards to the collection, I have arranged for the courier to collect the item tomorrow (27/02/2015).
Please ensure that the parcel is ready and has a copy of your invoice.
Once our Returns Department has received your return, they will be in contact regarding your refund.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are truly sorry to hear how dissatisfied you are with our service. We can assure you it was never our intention to delay your collection.
We are currently experiencing issues between our and our courier's system. There has been many instances where customers have requested a return, but our system does not filter the information through to our courier.
As a result, many customers have experience collections not been done.
Kindly accept our apologies for any inconvenience caused. We are working on the issue and hope to have this issue resolved soon.
With regards to the collection, I have arranged for the courier to collect the item tomorrow (27/02/2015).
Please ensure that the parcel is ready and has a copy of your invoice.
Once our Returns Department has received your return, they will be in contact regarding your refund.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Best regards,