E-books not downloading

Item: Kalahari.com
Rating: 2
Author: Deklen V

This is the second time that I have purchased e-books from [URL Removed] and experiencing problems to download my books.<br> I purchased 3 books on 24 March 2015 at 17:25. And could not download any of these books. I got the message of NO TOKENS AVAILABLE. I sent a mail to [Email Removed] at 17:44 explaining the problem. At 18:45 I received a mail back from them with the following message: \E-books can only be down loaded 3 times then you need to purchase the book again".<br> I rep**** that I could not download once. <br> But now they are silent.<br> Are they expecting me to AGAIN purchase these books"

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Replies (1)

Kalahari.com's replyOfficial

26 Mar 2015, 08:34

Hello Viviers2,

Thank you for contacting us.

We are truly sorry for all the frustration caused.

This is not the kind of service we want to deliver.

Please note we are looking into this matter and will be in touch with you soon.

Please advise if we can respond to you via the email address on your profile?

We apologise for the inconvenience caused.

Kind regards
The Kalahari Team

Kalahari.com's reply26 Mar 2015, 08:34

Official