eS
emerelda S
1 reviews | Active since Sept 2009
20 Apr 2015, 12:43
double debit-refuse to refund
place a order Order #***, payments went off twice last week Saturday,i called more than 8 times last week and i called this morning , emailed more than 5 times, and they refuse to refund my money back, even received the order already....I am very unhappy about this .already i have been a customer since 2008 if I am not mistaken, and this is how they treat me. Unbelievable!!!!
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Kalahari.com's replyOfficial
20 Apr 2015, 15:48Hello emmie,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
Our system only indicates one transaction that took place if possible please send us a copy of the transactions that took place so that we can take it up with our finance division.
You may address this to me but send the documentation to ***.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
Our system only indicates one transaction that took place if possible please send us a copy of the transactions that took place so that we can take it up with our finance division.
You may address this to me but send the documentation to ***.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Best regards,
Kalahari.com's reply20 Apr 2015, 15:48
Official
Hello emmie,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
Our system only indicates one transaction that took place if possible please send us a copy of the transactions that took place so that we can take it up with our finance division.
You may address this to me but send the documentation to ***.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
Our system only indicates one transaction that took place if possible please send us a copy of the transactions that took place so that we can take it up with our finance division.
You may address this to me but send the documentation to ***.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Best regards,