TM
Tahera M
1 reviews | Active since Feb 2015
09 Mar 2015, 11:47
DOUBLE DEBIT AND INCORRECTLY REFUNDED
Hi there<br> <br> I placed an order (Parcel 1 (a***) which totalled R981.00. The order could not be delivered in time so I cancelled it and was provided with confirmation of the cancellation. I then checked my bank account and I was debited twice (2 x R981) =R1962 and I was then refunded back (R368+ R241+ R186) = R795<br> <br> Kalahari needs to still refund me R1 167.<br> <br> I spoke to a gentleman by the name of Vinay on Friday that logged this complaint...Haven't received any email of sort hence I am logging this complaint.
Helpful (0)
Replies (1)0
Replies (1)
Kalahari.com's replyOfficial
09 Mar 2015, 15:02Hello nb152181,
Thank you for your feedback.
We've been trying to call you to assist you further with your concerns.
We're very sorry for the troubles caused and can assure you we're in the process of sorting it out.
Our system indicates the refund amount of R368 was rejected, however you confirmed you received it.
We are currently investigating the double transaction as well as the amount owed to you.
We'll call you again later and hope to get through to you with an update.
Shout should you need any further assistance or information.
Wishing you an lovely day further!
Kind regards,
Megan
The kalahari.com Team
Thank you for your feedback.
We've been trying to call you to assist you further with your concerns.
We're very sorry for the troubles caused and can assure you we're in the process of sorting it out.
Our system indicates the refund amount of R368 was rejected, however you confirmed you received it.
We are currently investigating the double transaction as well as the amount owed to you.
We'll call you again later and hope to get through to you with an update.
Shout should you need any further assistance or information.
Wishing you an lovely day further!
Kind regards,
Megan
The kalahari.com Team
Best regards,
Kalahari.com's reply09 Mar 2015, 15:02
Official
Hello nb152181,
Thank you for your feedback.
We've been trying to call you to assist you further with your concerns.
We're very sorry for the troubles caused and can assure you we're in the process of sorting it out.
Our system indicates the refund amount of R368 was rejected, however you confirmed you received it.
We are currently investigating the double transaction as well as the amount owed to you.
We'll call you again later and hope to get through to you with an update.
Shout should you need any further assistance or information.
Wishing you an lovely day further!
Kind regards,
Megan
The kalahari.com Team
Thank you for your feedback.
We've been trying to call you to assist you further with your concerns.
We're very sorry for the troubles caused and can assure you we're in the process of sorting it out.
Our system indicates the refund amount of R368 was rejected, however you confirmed you received it.
We are currently investigating the double transaction as well as the amount owed to you.
We'll call you again later and hope to get through to you with an update.
Shout should you need any further assistance or information.
Wishing you an lovely day further!
Kind regards,
Megan
The kalahari.com Team
Best regards,