KB
Kim B
1 reviews | Active since Mar 2014
13 Feb 2015, 14:00
Dont know what to believe
So the saga continues, following my complaint on 6 Feb re the DSTV Walka and a response saying that the order is being dispatched, I now receive an email on the 11 February indicating that it is out of stock and they cannot get them anywhere so they are cancelling the order. Low and behold do we not go onto the website today only to find it is back in stock at the same price of my original order. So who was lying to me???? I have never experienced such shocking service from a company and will ensure no one I know ever uses Kalahari again. Roll on Takealot buy out!
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Kalahari.com's replyOfficial
14 Feb 2015, 10:13Hello kimbutler,
Thank you for contacting us.
Upon reading your complaint, it was very disheartening to see how dissatisfied you are with our service.
We're sorry for the trouble you experienced with this order. It was never our intention to cancel your order.
We were forced to cancel your order, as we no longer had stock of this item at our warehouse.
As we could not guarantee the arrival of the new stock, we opted to cancel your order to avoid any further delays.
However, since cancelling your order, we have received additional stock.
We have refunded you, on the 11th of February, using your original method of payment.
Kindly allow between 3 and 7 working days for the funds to reflect in your account.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
Upon reading your complaint, it was very disheartening to see how dissatisfied you are with our service.
We're sorry for the trouble you experienced with this order. It was never our intention to cancel your order.
We were forced to cancel your order, as we no longer had stock of this item at our warehouse.
As we could not guarantee the arrival of the new stock, we opted to cancel your order to avoid any further delays.
However, since cancelling your order, we have received additional stock.
We have refunded you, on the 11th of February, using your original method of payment.
Kindly allow between 3 and 7 working days for the funds to reflect in your account.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Kalahari.com's reply14 Feb 2015, 10:13
Official
Hello kimbutler,
Thank you for contacting us.
Upon reading your complaint, it was very disheartening to see how dissatisfied you are with our service.
We're sorry for the trouble you experienced with this order. It was never our intention to cancel your order.
We were forced to cancel your order, as we no longer had stock of this item at our warehouse.
As we could not guarantee the arrival of the new stock, we opted to cancel your order to avoid any further delays.
However, since cancelling your order, we have received additional stock.
We have refunded you, on the 11th of February, using your original method of payment.
Kindly allow between 3 and 7 working days for the funds to reflect in your account.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
Upon reading your complaint, it was very disheartening to see how dissatisfied you are with our service.
We're sorry for the trouble you experienced with this order. It was never our intention to cancel your order.
We were forced to cancel your order, as we no longer had stock of this item at our warehouse.
As we could not guarantee the arrival of the new stock, we opted to cancel your order to avoid any further delays.
However, since cancelling your order, we have received additional stock.
We have refunded you, on the 11th of February, using your original method of payment.
Kindly allow between 3 and 7 working days for the funds to reflect in your account.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team