1 reviews | Active since Aug 2009
DO NOT USE BUDGET FACILITY TO BUY FROM KALAHARI
I PLACED AN ORDER FOR TEXTBOOKS ON KALAHARI (ORDER ***) USING MY BUDGET FACILITY AS I DID NOT HAVE ENOUGH FUNDS ON MY STRAIGHT FACILITY, WHEN I ENQUIRED FROM MY BANK THAT I WANTED TO START MAKING PAYMENTS THEY INFORMED ME KALAHARI PUT THE PAYMENT THROUGH STRAIGHT!<br> <br> I TOLD THEM ABOUT THE MISTAKE AND THEY CANCELLED MY ORDER AS THEY COULDNT CORRECT IT.<br> <br> I PLACED THE ORDER AGAIN USING MY BUDGET FACILITY ORDER *** AND TODAY WHEN I WANTED TO MAKE A PAYMENT I SAW THAT MY STRAIGHT FACILITY WAS ALMOST OVER THE LIMIT.<br> <br> WHAT THE HELL IS WRONG WITH YOU ****** PEOPLE?! THIS IS THE 3RD TIME THIS MONTH THAT I HAVE HAD AN ISSUE WITH KALAHARI! 1ST INCIDENT WAS THE MARKETPLACE ISSUE, THEN THE BUDGET FACILITY ISSUE & NOW THE BUDGET FACILITY ISSUE AGAIN.<br> <br> LUCKILY I HAVE MONEY THAT WAS ALLOCATED FOR SOMETHING ELSE THAT I COULD TRANSFER TO MY CREDIT CARD.<br> <br> YOUR FINANCE DEPARTMENT SHOULD HAVE A TRAINING COURSE ON THE DIFFERENCE BETWEEN A STRAIGHT FACILITY AND BUDGET FACILITY ON A CREDIT CARD COZ THEY OBVIOUSLY HAVE NO CLUE!<br> <br> IT SEEMS SINCE THE TAKEALOT MERGER WAS APPROVED, KALAHARI SEEMS TO LOWER ITS STANDARDS OR SOMETHING. HOPEFULLY WHEN TAKEALOT TAKES OVER THINGS WILL IMPROVE
Thank you for contacting us regarding your concerns.
We really sorry for the service you have received and understand that it must have been really frustration going through the same thing twice.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our finance division and management have been informed with regards to this and we are putting procedures in place to prevent this from happening again.
Kalahari thanks you for informing us of the above issue and take your concerns very seriously.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us regarding your concerns.
We really sorry for the service you have received and understand that it must have been really frustration going through the same thing twice.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our finance division and management have been informed with regards to this and we are putting procedures in place to prevent this from happening again.
Kalahari thanks you for informing us of the above issue and take your concerns very seriously.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
