CP
Carla-Lee Pfortner

1 reviews | Active since Jan 2015

30 Jan 2015, 16:10

DO NOT ORDER FROM KALAHARI - PATHETIC

I would just like to express the utter BS that is [URL Removed]<br> I placed an order early 28 Jan 2015 for a PS4 and the money went off of my account. I received a mail from Kalahari thanking me for the purchase but when i checked the status it said \order on hold - Waiting on payment authorization"<br> <br> I called the call centre and was advised to mail support - Which i did. I received a reply to my mail from Ayesha Ariefdien stating that \""We are happy to inform you that the payment has been authorized successfully and the order is in progress\""<br> <br> The next day i realised that the status did not change so i called the centre back and they said that unfortunately it was still on hold for the same reason. It is now 3 days later (on a 48 hour delivery time) and the status STILL hasnt changed!<br> <br> I have spoken to easily 9 different people and absolutely NOBODY has gotten back to me.<br> <br> I have physically called my bank and received an authorization code stating that they have authorized it - now its just up to the Kalahari ***** to release it which has taken them 3 days to do so.<br> <br> Kalahari is absolutely pathetic and i will NEVER use their services again after i receive my product."""

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Replies (1)
Kalahari.com
Kalahari.com's reply31 Jan 2015, 11:46
Official
Hello CarlaLee1234,

Thank you contacting us with regards to your concerns.

We tried contacting you but there was no answer.

Please accept our apologies for the delay in getting your product delivered to you in the proposed time frame.

When it comes to credit card purchases we at Kalahari take extra special care that the payment has been authorized by the bank and the customer.

We are aware that this is sometimes a long process but in order for us to ensure that our customer do not get ****** of their hard earned money we have implemented this process.

At Kalahari we understand that this might seem unfair and lengthy but this is done to make sure everything is in order before releasing the parcel.

On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.

Please free to contact us with any further queries.

Kind regards
Eben
The kalahari Team