1 reviews | Active since Jan 2013
Disgusting service and attitude
Never have I dealt with such a shocking organisation. Bought Gobii phones (BIG mistake I admit), had to return every single one of them as they were *******. The last one I returned I waited over 3 months for any feedback. Eventually in December I get my refund and here's the joke - the money has yet to reflect in my bank account - 2 months down the line I have yet to receive any positive feedback, it has been months of continual fighting and sending bank records as proof of this and yet all I get back are emails saying it has been paid - end of conversation!!! I honestly do not need to quibble over R1 000. The time and energy I have wasted on this has cost me more - it is now a matter of principle and that an organisation of this size thinks they can just send emails and walk away from it. What a croc - never will I utilize their services again. ********* and ******* springs to mind !!!
Thank you for contacting us and sharing your concerns.
We were very sorry to hear how dissatisfied you were with our service. It was never our intention to disappoint you.
We have escalated your query and will revert with feedback shortly.
We will also be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Kindly accept our sincerest apologies for any inconvenience caused.
Please don't hesitate to contact us should you have any further queries.
Kind regards
The kalahari Team
Thank you for contacting us and sharing your concerns.
We were very sorry to hear how dissatisfied you were with our service. It was never our intention to disappoint you.
We have escalated your query and will revert with feedback shortly.
We will also be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Kindly accept our sincerest apologies for any inconvenience caused.
Please don't hesitate to contact us should you have any further queries.
Kind regards
The kalahari Team
