MH
Matthew H
1 reviews | Active since Apr 2015
11 Apr 2015, 12:58
Disgusting
Placed my order and processed payment on Saturday 4th April. Expected delivery was Thursday 9th April. Called Wednesday 8th to verify contact details. No problem. Thursday - no delivery. Friday - no delivery. Called Saturday 11th (one week after order and payment) only to be told that Kalahari had cancelled my order (still not sure why) and had processed a refund, for which I must wait up to 7 working days. These now include TWO weekends so I could wait up to 11 days, beginning a week after I originally paid. So 18 days they will have my money and I ill get nothing.<br> <br> All I have is a vacuous apology. I am livid. I can not say it any clearer.
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Kalahari.com's replyOfficial
13 Apr 2015, 11:15Hello MattRobHall,
Thanks so much for your feedback.
We're so sorry for disappointing you.
As it was the first time you used this particular credit card details on your profile, a verification process had to follow where your bank contacts you to confirm the transaction. Unfortunately your bank informed they were not able to reach you since the 4-04-2015, to verify the transaction. The order was therefore cancelled on the 10-04-2015
We understand this was a very frustrating experience and we're really sorry for the troubles caused in this regard, however please know that we need to follow this process for your security as well and we really sorry that this experience has negatively impacted you.
We can however see the transaction was reversed to your account on the 10-4-2015 and should be cleared by your bank soonest.
Once again, we'd like to say sorry for all the inconvenience and frustration caused.
Wishing you an amazing day further.
Regards,
The kalahari.com Team
Thanks so much for your feedback.
We're so sorry for disappointing you.
As it was the first time you used this particular credit card details on your profile, a verification process had to follow where your bank contacts you to confirm the transaction. Unfortunately your bank informed they were not able to reach you since the 4-04-2015, to verify the transaction. The order was therefore cancelled on the 10-04-2015
We understand this was a very frustrating experience and we're really sorry for the troubles caused in this regard, however please know that we need to follow this process for your security as well and we really sorry that this experience has negatively impacted you.
We can however see the transaction was reversed to your account on the 10-4-2015 and should be cleared by your bank soonest.
Once again, we'd like to say sorry for all the inconvenience and frustration caused.
Wishing you an amazing day further.
Regards,
The kalahari.com Team
Best regards,
Kalahari.com's reply13 Apr 2015, 11:15
Official
Hello MattRobHall,
Thanks so much for your feedback.
We're so sorry for disappointing you.
As it was the first time you used this particular credit card details on your profile, a verification process had to follow where your bank contacts you to confirm the transaction. Unfortunately your bank informed they were not able to reach you since the 4-04-2015, to verify the transaction. The order was therefore cancelled on the 10-04-2015
We understand this was a very frustrating experience and we're really sorry for the troubles caused in this regard, however please know that we need to follow this process for your security as well and we really sorry that this experience has negatively impacted you.
We can however see the transaction was reversed to your account on the 10-4-2015 and should be cleared by your bank soonest.
Once again, we'd like to say sorry for all the inconvenience and frustration caused.
Wishing you an amazing day further.
Regards,
The kalahari.com Team
Thanks so much for your feedback.
We're so sorry for disappointing you.
As it was the first time you used this particular credit card details on your profile, a verification process had to follow where your bank contacts you to confirm the transaction. Unfortunately your bank informed they were not able to reach you since the 4-04-2015, to verify the transaction. The order was therefore cancelled on the 10-04-2015
We understand this was a very frustrating experience and we're really sorry for the troubles caused in this regard, however please know that we need to follow this process for your security as well and we really sorry that this experience has negatively impacted you.
We can however see the transaction was reversed to your account on the 10-4-2015 and should be cleared by your bank soonest.
Once again, we'd like to say sorry for all the inconvenience and frustration caused.
Wishing you an amazing day further.
Regards,
The kalahari.com Team
Best regards,