sM
sasha M
1 reviews | Active since Jan 2011
09 Feb 2015, 07:17
DISGUSTING
I HAD AN ISSUE ' I return the item with explicit instructions to credit my Kalahari profile so that I could buy another bag. I said that there should not be a refund done! They then proceed to fetch the bag from me and REFUND THE CREDIT CARD!!! I am not going to ask my boss to enter his credit card details AGAIN! Now Kalahari has lost a sale a severely ****** off a customer!! I called and the operator Arafat (after keeping me on hold for more than 7 minutes) says that his supervisor is busy and the finance department does have a phone number for me to call.'<br> NO ONE HAS CALLED ME BACK YET/ NO ONE HAS ANSWERED MY EMAILS<br> <br> AND WHAT IS KALAHARI'S RESPONSE FOR THIS:<br> We really sorry for disappointing you.<br> <br> SERIOUSLY!!! We really sorry for disappointing you.<br> THATS IT?? NO SUGGESTION TO FIX THE PROBLEM?? NO COMPENSATION? ALL YOU SAY IS:<br> We really sorry for disappointing you.<br> <br> NO, NO, NO!<br> SOMEONE NEEDS TO CALL ME TODAY!! AND FIX THIS, TODAY!!
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Kalahari.com's replyOfficial
10 Feb 2015, 07:29Hello sashamohan,
Thank you for contacting us.
We were very sorry to hear how dissatisfied you were with our service.
We can assure you it was never our intention to disappoint you.
We tried calling you, but our calls remained unanswered.
When processing a refund, we will refund the original payment methods. We will credit the customer's profile, only in instances where a customer paid by electronic funds transfer.
We have sent you an email with additional information about your query.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We were very sorry to hear how dissatisfied you were with our service.
We can assure you it was never our intention to disappoint you.
We tried calling you, but our calls remained unanswered.
When processing a refund, we will refund the original payment methods. We will credit the customer's profile, only in instances where a customer paid by electronic funds transfer.
We have sent you an email with additional information about your query.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Best regards,
Kalahari.com's reply10 Feb 2015, 07:29
Official
Hello sashamohan,
Thank you for contacting us.
We were very sorry to hear how dissatisfied you were with our service.
We can assure you it was never our intention to disappoint you.
We tried calling you, but our calls remained unanswered.
When processing a refund, we will refund the original payment methods. We will credit the customer's profile, only in instances where a customer paid by electronic funds transfer.
We have sent you an email with additional information about your query.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We were very sorry to hear how dissatisfied you were with our service.
We can assure you it was never our intention to disappoint you.
We tried calling you, but our calls remained unanswered.
When processing a refund, we will refund the original payment methods. We will credit the customer's profile, only in instances where a customer paid by electronic funds transfer.
We have sent you an email with additional information about your query.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Best regards,