TK
Tashwell K
1 reviews | Active since Apr 2015
15 Apr 2015, 10:55
DISAPPOINTING SPECTACLE
Received a broken item so I want to know, WHY! I have to wait 14days to just process a return and then again send me a email this morning 15/04/2015 08:18 stating \your refund will be credited to your Kalahari account. Your account credit will be visible next to your name
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Kalahari.com's replyOfficial
15 Apr 2015, 12:51Hello Chasean305,
Thank you contacting us with regards to your concerns.
We know that our returns process is sometimes not up too standard and delays can be found.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for both parties.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
An investigation will be done by social media team and we will look to iron out all the folds in order to prevent this from happening again.
So please allow us 24hrs and we will revert back to you with a report and a way to resolve this issue.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you contacting us with regards to your concerns.
We know that our returns process is sometimes not up too standard and delays can be found.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for both parties.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
An investigation will be done by social media team and we will look to iron out all the folds in order to prevent this from happening again.
So please allow us 24hrs and we will revert back to you with a report and a way to resolve this issue.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Best regards,
Kalahari.com's reply15 Apr 2015, 12:51
Official
Hello Chasean305,
Thank you contacting us with regards to your concerns.
We know that our returns process is sometimes not up too standard and delays can be found.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for both parties.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
An investigation will be done by social media team and we will look to iron out all the folds in order to prevent this from happening again.
So please allow us 24hrs and we will revert back to you with a report and a way to resolve this issue.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you contacting us with regards to your concerns.
We know that our returns process is sometimes not up too standard and delays can be found.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for both parties.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
An investigation will be done by social media team and we will look to iron out all the folds in order to prevent this from happening again.
So please allow us 24hrs and we will revert back to you with a report and a way to resolve this issue.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Best regards,