MM
Motene M
1 reviews | Active since Sept 2013
12 Mar 2015, 11:33
Device replacement not done
I bought a samsung galaxy S5 from Kalahari on the 17th December 2014. The phone was blacklisted by Telkom on the 17 february 2015 upon which contacting kalahari has advised me that they will replace the device and that i must send them back the blacklisted device. Everytime i contact the call centre i am told that the matter is escalated to return department but no feedback on when the device will be replaced. The device was collected by the courier company on the 20 February 2015
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Replies (1)
Kalahari.com's replyOfficial
14 Mar 2015, 13:22Hello Motene,
Thanks for your feedback.
We're so sorry for the troubles you experienced with your device.
We see you spoke to one of our Team Leaders yesterday who assisted you with your query.
Your refund was requested yesterday the 13 March 2015 and can take 3-7 working days to reflect, dependent on the bank.
Once again, we'd like to apologise for all the troubles caused.
We understand this was a very frustrating experience, however thank you for having the patience and for understanding.
Please call should you need any further help or information.
Trust you'll have a fantastic day further!
Kind regards,
The kalahari.com Team
Thanks for your feedback.
We're so sorry for the troubles you experienced with your device.
We see you spoke to one of our Team Leaders yesterday who assisted you with your query.
Your refund was requested yesterday the 13 March 2015 and can take 3-7 working days to reflect, dependent on the bank.
Once again, we'd like to apologise for all the troubles caused.
We understand this was a very frustrating experience, however thank you for having the patience and for understanding.
Please call should you need any further help or information.
Trust you'll have a fantastic day further!
Kind regards,
The kalahari.com Team
Best regards,
Kalahari.com's reply14 Mar 2015, 13:22
Official
Hello Motene,
Thanks for your feedback.
We're so sorry for the troubles you experienced with your device.
We see you spoke to one of our Team Leaders yesterday who assisted you with your query.
Your refund was requested yesterday the 13 March 2015 and can take 3-7 working days to reflect, dependent on the bank.
Once again, we'd like to apologise for all the troubles caused.
We understand this was a very frustrating experience, however thank you for having the patience and for understanding.
Please call should you need any further help or information.
Trust you'll have a fantastic day further!
Kind regards,
The kalahari.com Team
Thanks for your feedback.
We're so sorry for the troubles you experienced with your device.
We see you spoke to one of our Team Leaders yesterday who assisted you with your query.
Your refund was requested yesterday the 13 March 2015 and can take 3-7 working days to reflect, dependent on the bank.
Once again, we'd like to apologise for all the troubles caused.
We understand this was a very frustrating experience, however thank you for having the patience and for understanding.
Please call should you need any further help or information.
Trust you'll have a fantastic day further!
Kind regards,
The kalahari.com Team
Best regards,