Delivery status Delivered but did not receive

I am really dissapointed in the customer service of [URL Removed] the 18th of February 2015 i ordered two parcels online from them.on the website it stated that both the products i ordered would be delivered in 24-48 hours.I phoned to ask why does the delivery date only says the 23rd of Feb and they explained to me that one of the parcels they had to look for frst but that i should receive my order on Friday.Then i had a problem to track my parcel on fedex with the tracking number.i sent an e-mail on Thursday to ask if someone can assist me and still have not received feedback.Friday i phoned in again to hear when my order will be delivered,they said the courier will be with me between 2-3.Eventually Friday afternoon at half past 4 i received my parcel and signed for it.As it was only one box i assumed that both products would be in there but it was not so i assumed that my parcel will be here on monday just to realize now that on both fedex and kalahari website it shows that i did recive both my products.i phoned and Rose-Marie assisted me and told me that she is trying to get hold of the courier and that she would let me know if and when they could track my parcel.unacceptable!