1 reviews | Active since Feb 2015
Damaged Package and Broken Seals on Arrival
I have had a previous bad experience with Kalahari years ago, but recently I got a discount coupon For Kalahari and decided to give them a second chance. A mistake I won't be making in the future.<br> <br> I ordered a CPU cooler on the 31st of January, the page said, the order would be shipped within 8 days, it was not, in fact, the order status remained the unchanged until a day after I Emailed them, Requesting an update on my order, Resulting in it being shipped the 12th of February, which wasn't a major issue. Something that is easily overlooked. <br> <br> The main reason for this complaint is the condition in which the package arrived when it finally did arrive. <br> <br> 2 of the 3 Seals were broken, 1 of the 2, appeared to have been deliberately torn off. <br> Also the tape that is used for the seal, can be broken with a push of a finger, regular cello tape from pick and pay would make my package stay sealed better than these \Seals"<br> <br> Secondly the box itself was falling apart. <br> <br> And finally the box for my product that I ordered was open also.<br> <br> It is the responsibility of Kalahari to ensure the package arrives safely.<br> <br> Would not trust trust them with anything expensive. Would most likely arrive in pieces"""
Thank you for contacting us.
We are truly sorry to hear how disappointing your recent experience was. It is really not what we wish for our customers.
We can assure you that all measures are taking to ensure that our parcels reach our customers in nearly perfect condition.
We have minimised handling of parcels by our warehouse staff by introducing a system that requires less human interaction. We also work closely with our couriers to make sure that they handle these parcels carefully to avoid any damages.
Although we can accept that not all parcels will arrive at their destinations in the exact same condition they left the warehouse, we do not expect them to be tampered with.
Therefore we have escalated this matter to our courier so they may investigate potential tampering.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are truly sorry to hear how disappointing your recent experience was. It is really not what we wish for our customers.
We can assure you that all measures are taking to ensure that our parcels reach our customers in nearly perfect condition.
We have minimised handling of parcels by our warehouse staff by introducing a system that requires less human interaction. We also work closely with our couriers to make sure that they handle these parcels carefully to avoid any damages.
Although we can accept that not all parcels will arrive at their destinations in the exact same condition they left the warehouse, we do not expect them to be tampered with.
Therefore we have escalated this matter to our courier so they may investigate potential tampering.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team