1 reviews | Active since Jan 2015
Common trend is appearing for Kalahari
I attempted to return two items that arrived faulty, back to Kalahari. After numerous broken promises of collection I called yesterday evening to request at least my money back as I was not confident that the collection would ever happen. The Kalahari rep spoke to a \supervisor"and came back to me to say that they would provide the credit whilst they sorted out the collection - this is after wasting an entire day waiting for a \""guaranteed\"" collection on the 25th - of course no mention of any form of compensation for my wasted time again and frustration. Here is the kicker ... I asked for the collection to be cancelled as I would drop the faulty items to their Epping 2 depot. Today a courier sat on my driveway hooting for at least 5 minutes to collect the items - no call"
Thank you for contacting us regarding your recent return.
We are truly sorry for any inconvenience caused by this delay. This is not how we aim to do business.
I tried calling you, but my calls remained unanswered.
We would like to confirm that the faulty items have been received and your refund has been processed.
Your refund was processed on the 29th of January, using the same payment method. Kindly allow up to 7 working days for your Discovery card to be refunded.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
We will also be taking this matter up with our courier so they may improve their collection process.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us regarding your recent return.
We are truly sorry for any inconvenience caused by this delay. This is not how we aim to do business.
I tried calling you, but my calls remained unanswered.
We would like to confirm that the faulty items have been received and your refund has been processed.
Your refund was processed on the 29th of January, using the same payment method. Kindly allow up to 7 working days for your Discovery card to be refunded.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
We will also be taking this matter up with our courier so they may improve their collection process.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team