Christmas order and still no delivery

I ordered a gift for my daughter for Christmas supposed to arrive on 22 Dec and never arrived. I wanted to share my disgust in the level of service received. Not once in all this time have I received a call from Kalahari advising of the status of my order or the reason for delay. I have called them numerous times just to find out that the item was never dispatched to the courier service but their site had a waybill number listed and the order marked as completed. What a bogus process. In the numerous times I called, Zohar had to call me back with feedback but not once have I received a call from her. Every time I call back for feedback, I hear she tried calling me but never any missed calls or messages from her. at last when I called again wanting my money back instead, I am told FedEx lost the package and I will be refunded. What a lie. Take ownership for your incompetence instead of blaming your partners. I have bought from you before and never experienced such poor service and never thought I would. Guess you don't care to lose customers since Takealot bought you over. Pity you have to lose customers for them for lack of passion for what you do. 800 people and no ownership. Sad!