Careful when ordering textbooks from Kalahari

Item: Kalahari.com
Rating: 2
Author: Francois P

On 22 December 2014 I ordered a Unisa textbook from [URL Removed] for my wife, thinking that it would be adequate time for delivery since the site stated (still states) \Dispatched within 16 working days depending on supplier". However it has been almost two months (57 days) and we still haven't had delivery. On my order it still shows \""Estimated delivery date: 19 January 2015\"". Their lack of communication is unbelievable! Not once was I contacted to be informed that my order would be delayed. I emailed them on 2015/01/22 to find out an ETA"

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Replies (1)

Kalahari.com's replyOfficial

18 Feb 2015, 15:23

Hello Francoisdp82,

Thanks so much for your feedback.

We're terribly sorry for all the inconvenience and frustration caused.

We currently following up with our team and suppliers on the status of your order.

We understand that it must be really frustrating and we can assure you this is not how we would like our customers to feel.

We have prioritized your query and will contact you soonest with an update.

So sorry for disappointing you and for the troubles caused.

Please call should you need any further assistance or information.

Trust you'll have a wonderful day further!

Kind regards,
The kalahari.com Team

Kalahari.com's reply18 Feb 2015, 15:23

Official