CH
Catharina H
1 reviews | Active since Oct 2009
16 Mar 2015, 12:16
Cancellation of order without warning
Regarding Parcel d***: The order for a Samsung TV, which is urgently needed for a new guest room, was placed and paid on 9 March. On 11 March I was telephonically informed that the item would be delivered on Friday 13 March, but nothing happened. When I enquired on 14 March, the parcel could not be traced. On 16 March I received a notification per e-mail that the item was out of stock and the order cancelled. This is really very disappointing, especially since the refund will only be available in 7 days' time. In the meantime, I'll have to buy a TV elsewhere. In future I'll steer clear of ordering from [URL Removed]
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Kalahari.com's replyOfficial
16 Mar 2015, 13:43Hello Hentschel,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
I however need to inform you that our website does indicate that all products is subject to the availability of stock from our suppliers. (Subject to suppliers)
We are sorry but we had quiet a few orders for this product and our supplier has informed us that they won't be getting more stock soon.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
I however need to inform you that our website does indicate that all products is subject to the availability of stock from our suppliers. (Subject to suppliers)
We are sorry but we had quiet a few orders for this product and our supplier has informed us that they won't be getting more stock soon.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Kalahari.com's reply16 Mar 2015, 13:43
Official
Hello Hentschel,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
I however need to inform you that our website does indicate that all products is subject to the availability of stock from our suppliers. (Subject to suppliers)
We are sorry but we had quiet a few orders for this product and our supplier has informed us that they won't be getting more stock soon.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
I however need to inform you that our website does indicate that all products is subject to the availability of stock from our suppliers. (Subject to suppliers)
We are sorry but we had quiet a few orders for this product and our supplier has informed us that they won't be getting more stock soon.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team