Can I please get a respons

I ordered and paid for a PlayStation 4 and some accessories on Sunday 1 March 2015. Subsequently some of the items take longer than others to be delivered so I have 5 Parcels to be delivered. Parcels 1, 4 and 5 are all 48-hour delivery options.I only received Parcel 4 and 5 in this timeframe.Parcel 1 has yet to be deliverd, no arrangement has been made, nothing has been communicated not a thing, just silence.I sent a mail to you using your online 'contact us' feature and still nothing.So I want to understand something I spend R 10,602 and this is how you treat me.What happens to a customer that spends a R 100?I expect my order to be delivered within or sooner than the time specified. don't tell me to expect a order on the 3rd of March, make arrangements for someone to sign for the parcel and by the 9th I still haven't heard a thing from you.Please don't apologise for the inconvenience as this is all companies ever do.Just get my parcel delivered to me today!