JR
Jalal R
1 reviews | Active since Dec 2014
29 Jan 2015, 20:16
Bye Bye [URL Removed] - 2nd incident in months!
Last Western Digital hard-drive that I ordered did not arrive. Had an empty box delivered. Waited a month for a refund.<br> <br> Decided to use the refunded money to give Kalahari a chance and buy again. Waited 3 weeks and then found out that my order was cancelled due to lack of stock! <br> <br> Went to check online and it says they have stock.<br> <br> Couple of the managers need to be fired from that circus. Good luck on the Takealot \merger"<br> <br> Companies like this give ecommerce a **** name!"""
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Kalahari.com's replyOfficial
30 Jan 2015, 11:16Hello jalal007,
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
Please accept our apologies for the manner in which this has been handled and we think it is best to explain how our order system works.
In order for any product to be packed and dispatched we need to have confirmation on our system that the payment was received.
If no payment is received the parcel will not be packed or an item placed aside for your order. Orders is only packed and moved once payment is received.
It would seem upon placing the order there was stock for this item but by the time the payment reflected stock was sold out.
We totally understand that this must be really frustrating and we are currently in the process of ironing out the folds in our new system so that we can provide you with even better service as before.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
Please accept our apologies for the manner in which this has been handled and we think it is best to explain how our order system works.
In order for any product to be packed and dispatched we need to have confirmation on our system that the payment was received.
If no payment is received the parcel will not be packed or an item placed aside for your order. Orders is only packed and moved once payment is received.
It would seem upon placing the order there was stock for this item but by the time the payment reflected stock was sold out.
We totally understand that this must be really frustrating and we are currently in the process of ironing out the folds in our new system so that we can provide you with even better service as before.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Kalahari.com's reply30 Jan 2015, 11:16
Official
Hello jalal007,
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
Please accept our apologies for the manner in which this has been handled and we think it is best to explain how our order system works.
In order for any product to be packed and dispatched we need to have confirmation on our system that the payment was received.
If no payment is received the parcel will not be packed or an item placed aside for your order. Orders is only packed and moved once payment is received.
It would seem upon placing the order there was stock for this item but by the time the payment reflected stock was sold out.
We totally understand that this must be really frustrating and we are currently in the process of ironing out the folds in our new system so that we can provide you with even better service as before.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
Please accept our apologies for the manner in which this has been handled and we think it is best to explain how our order system works.
In order for any product to be packed and dispatched we need to have confirmation on our system that the payment was received.
If no payment is received the parcel will not be packed or an item placed aside for your order. Orders is only packed and moved once payment is received.
It would seem upon placing the order there was stock for this item but by the time the payment reflected stock was sold out.
We totally understand that this must be really frustrating and we are currently in the process of ironing out the folds in our new system so that we can provide you with even better service as before.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team