kvdm
kerryn van der merwe
1 reviews | Active since Dec 2014
10 Mar 2015, 13:36
Bored with writing reports
I am bored with writing the same report over and over again.<br> I still have the broken tablet.<br> No one has contacted me again.<br> I still have not heard anything.<br> I still want a full refund and not a repair.<br> And I still will never buy from [URL Removed] again.<br> I will now post on Facebook about the terrible service from your company.<br>
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Replies (1)
Kalahari.com's replyOfficial
12 Mar 2015, 10:46Hello kjvandermerwe,
Thanks so much for your feedback and for the chat we had.
We are so sorry for the service you received and for the lack of information requested before answering your query.
These concerns have been escalated and will be addressed accordingly.
As mentioned, our agents were not able to get through to Nicky, however thank you for confirming order details with me earlier.
We understand this must have been a very frustrating experience and I can assure you this was not intended, we really sorry for making you feel this way.
As discussed, the return has been booked and we'll call you later with the return number. Please ensure this return number is attached to the parcel?
Once again, so really sorry for disappointing you.
However thank you kindly for your patience during this time and for understanding.
Shout should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Thanks so much for your feedback and for the chat we had.
We are so sorry for the service you received and for the lack of information requested before answering your query.
These concerns have been escalated and will be addressed accordingly.
As mentioned, our agents were not able to get through to Nicky, however thank you for confirming order details with me earlier.
We understand this must have been a very frustrating experience and I can assure you this was not intended, we really sorry for making you feel this way.
As discussed, the return has been booked and we'll call you later with the return number. Please ensure this return number is attached to the parcel?
Once again, so really sorry for disappointing you.
However thank you kindly for your patience during this time and for understanding.
Shout should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Kalahari.com's reply12 Mar 2015, 10:46
Official
Hello kjvandermerwe,
Thanks so much for your feedback and for the chat we had.
We are so sorry for the service you received and for the lack of information requested before answering your query.
These concerns have been escalated and will be addressed accordingly.
As mentioned, our agents were not able to get through to Nicky, however thank you for confirming order details with me earlier.
We understand this must have been a very frustrating experience and I can assure you this was not intended, we really sorry for making you feel this way.
As discussed, the return has been booked and we'll call you later with the return number. Please ensure this return number is attached to the parcel?
Once again, so really sorry for disappointing you.
However thank you kindly for your patience during this time and for understanding.
Shout should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Thanks so much for your feedback and for the chat we had.
We are so sorry for the service you received and for the lack of information requested before answering your query.
These concerns have been escalated and will be addressed accordingly.
As mentioned, our agents were not able to get through to Nicky, however thank you for confirming order details with me earlier.
We understand this must have been a very frustrating experience and I can assure you this was not intended, we really sorry for making you feel this way.
As discussed, the return has been booked and we'll call you later with the return number. Please ensure this return number is attached to the parcel?
Once again, so really sorry for disappointing you.
However thank you kindly for your patience during this time and for understanding.
Shout should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
Megan
The kalahari.com Team