bad service in trying to return broken product

Item: Kalahari.com
Rating: 2
Author: marlene S

been trying to get a milk frother since the 8th of January. Have had to buy 3 of the same product and now I cant get anyone to collect the broken product from me.I get pushed from pillar to post to no avail.Can never speak to a manager and the 4 consultants I have spoken too all say the same thing like they've been trained what to say .Very frustrating and no results. How does one get to get service out of [URL Removed]

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Replies (1)

Kalahari.com's replyOfficial

18 Feb 2015, 10:35

Hello Marlene Silbert,

Thanks for your feedback.

So sorry for the troubles you experiencing with the Milk Frother and for the service you received.

We've requested an update from our suppliers regarding the delay and status of your collection.

Unfortunately we are not able to test items before dispatching to you, however we've escalated these concerns to the suppliers to investigate.

Thanks so much for your patience and for understanding.

Will contact you soonest with an update.

Please call should you need any further assistance or information.

Trust you'll have an amazing day further!

Kind regards,
The kalahari.com Team

Kalahari.com's reply18 Feb 2015, 10:35

Official