BAD BAD SERVICE

Ordered a book costing nearly R1000.00. Different book delivered, even though all documentation shows correct book. BAD BAD service followed.Explained to them that I need the book really urgently.No solution. You have to return the book-which could take 5 working days.Then they refund you.Then you order the correct book again&hope they have stock& hope correct book delivered 2nd time.Takes 10 more days.<br> <br> Requested the correct book be sent to me immediately.Promised I would have it within the week.Promised to call me back to confirm. No call back.<br> <br> Next day I call again. Told it's a no can do.No one has enough authority to do anything outside of the specified normal practice.No exceptions. Speak to floor manager Paul van Niekerk. Promises to see if he can find the physical address of the warehouse where the correct book is kept so that I can drive there and go get it myself. Promises to call me back today still. No call.I called again just before 16h00.He was on a call &I was promised that he would call me back today still. It's now 17h25.People like that dont work late,I'm sure.They're all nable uto think for themselves and fix a problem.And I still really NEED the book! URGENTLY