Bad attitude: reluctance to pay refund as promised

Prior to submitting an order online with [URL Removed] on 29 December 2014, I phoned (recorded) to verify a delivery charge which seemed to will appear on the invoice/order to be paid, making the cost of the article more expensive. As I understood it to be a free delivery, the consultant I spoke to put me on hold to find out from a supervisor. On returning, I was told to submit the order and pay it and afterwards to contact Kalahari again and then the delivery overcharge will then be reimbursed. Based on this commitment from Kalahari that the delivery will afterwards be paid back, I submitted the order. <br> <br> Now, when I phone later to claim the committed reimbur*****t, I was told that it can't be done as the product was bought from a third party. I was not given this information the first time I phoned which was supposed to happened. The consultant should have told me that. The guy nevertheless told me he will go into the matter and phone me back. This never happened. I had to phone again and tell the same story again and again I was promised a phone call back. This too never happened. My latest email to get my refund is still being ignored.