1 reviews | Active since Mar 2015
Awaiting refund since the 12th January.
I purchased 2 items from [URL Removed] that were damaged on delivery. The Kalahari system did not allow me to capture a return for both. I immediately spoke to customer services who were unable to assist in capturing the 2nd return. I wanted the items to be replaced, but the parcels were collected and I received a refund for 1 item only. I have contacted customer services 3 times thereafter with no success. I also then emailed [Email Removed] 14 days ago and have still not received a response. I am extremely disappointed and dissatisfied in the service received from Kalahari online support with regards to my return of items. With such bad service, why would a consumer want to purchase through [URL Removed] again ?
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
In order for me to take this further are you able to provide us with an order number please.
I have tried to get the information with your other particulars but I was not successful.
You may either e-mail or phone us with your details.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
In order for me to take this further are you able to provide us with an order number please.
I have tried to get the information with your other particulars but I was not successful.
You may either e-mail or phone us with your details.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team