Appalling service

I received a faulty product in early January and have tried unsuccessfully to have it collected to be returned to the supplier [URL Removed] I made numerous calls to their call centre and most of the ladies who answered were helpful and polite but this did not assist me. They blamed the courier service who made excuses which were all untrue and who never bothered to phone to say they would not collect on the days specified. I also emailed the support team and did not get a response.<br> I resorted to driving the product to their office in Epping Industria today as I was getting nowhere.<br> This has put me off ever using them again. I await my refund with fingers crossed.