AS
Arvin S
1 reviews | Active since Sept 2013
07 Apr 2015, 15:17
Another purchase another mess up
I have grown tired of this, it actually feels like every time I make a purchase with Kalahari it comes with consequences, my latest issue: <br> Made a purchase - waited 18 days then told no stock - I'm fine with this, sent a query to support(30/03/15) as the email states they will process a refund ASAP, misunderstanding with support, I responded and no email my account still says its in arrears whilst reality is I was meant to get a refund, <br> I am very grateful for this site as this is the only way I have ever receive feedback from Kalahari, shouldn't be the case but sadly it is.
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Kalahari.com's replyOfficial
09 Apr 2015, 16:03Hello ArvinSooklall,
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your refund.
However we need to inform you that your parcel was paid for by promotional voucher and gift voucher.
We are going to look at this and ask our operations team to allocate a voucher back to your profile for an amount of R62.00.
The above will be action-ed within the next 24hrs and should be available on your profile before end of business tomorrow 10/04/2015.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your refund.
However we need to inform you that your parcel was paid for by promotional voucher and gift voucher.
We are going to look at this and ask our operations team to allocate a voucher back to your profile for an amount of R62.00.
The above will be action-ed within the next 24hrs and should be available on your profile before end of business tomorrow 10/04/2015.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Kalahari.com's reply09 Apr 2015, 16:03
Official
Hello ArvinSooklall,
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your refund.
However we need to inform you that your parcel was paid for by promotional voucher and gift voucher.
We are going to look at this and ask our operations team to allocate a voucher back to your profile for an amount of R62.00.
The above will be action-ed within the next 24hrs and should be available on your profile before end of business tomorrow 10/04/2015.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your refund.
However we need to inform you that your parcel was paid for by promotional voucher and gift voucher.
We are going to look at this and ask our operations team to allocate a voucher back to your profile for an amount of R62.00.
The above will be action-ed within the next 24hrs and should be available on your profile before end of business tomorrow 10/04/2015.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team