After two return requests, still have the product.

Have requested for item to be returned twice now, yet nothing is happening. First request RA number *** was done on 16 March, after i saw it was closed on my account i requested another return.<br> On 26 March decided to request the item Be returned again, i was allocated RA number *** and the item was due to be collected. To date i still have the item, and have tried calling your call centre, just to be told they are dealing with the matter and will speed up the process.<br> Please collect your item and refund me my money.