1 reviews | Active since Mar 2009
Absolutely USELESS & PATHETIC service AGAIN
Once again you have provided PATHETIC USELESS service <br> You have *********** service agents, I wasted my entire day playing back and fourth with you guys, WASTING my time and cellphone bill and you ignore my request <br> I don't know how many agents I dealt with and promised call backs. I deal with your twitter guys also useless, I than land up with Maxine who also promises and I land up chasing her and the best is whenever I want senior managers cause I am tired of dealing with the Mickey mouses they always \on a call"\""in a meeting\"" or never available which I think is ******** - if I want a manager or senior member than I want to speak to them.<br> You sell me a faulty product and I must battle like this - I swear to God I am done with Kalahari after this incident is sorted - my new working watch either gets sent to me or refund me and I will buy it elsewhere who take customers and service seriously. <br> You are a bunch of clowns and should go to a circus as you don't belong in business world <br> Now a senior member/director/manager BETTER contact me and sort this problem out that I wasted yesterday trying to do """
Thank you so much for contacting us.
We are terribly sorry for all the inconvenience and frustration this has caused you.
This was very saddening to see on both Twitter and Hello Peter all the promises we had made you and had not kept to one of them.
I am very glad that I was able to come across your Twitter complaint and was given the opportunity to fix the errors of our ways.
We are still awaiting feedback from our Returns department regarding the return of your watch but we have escalated this through to our Returns management.
The refund has been placed onto your Kalahari.com profile and you are able to request a refund back into your bank account.
Once we have received feedback, I will advise as soon as possible.
Once again, we are terribly sorry for all the inconvenience and frustration this has caused you.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
The Kalahari.com team
Thank you so much for contacting us.
We are terribly sorry for all the inconvenience and frustration this has caused you.
This was very saddening to see on both Twitter and Hello Peter all the promises we had made you and had not kept to one of them.
I am very glad that I was able to come across your Twitter complaint and was given the opportunity to fix the errors of our ways.
We are still awaiting feedback from our Returns department regarding the return of your watch but we have escalated this through to our Returns management.
The refund has been placed onto your Kalahari.com profile and you are able to request a refund back into your bank account.
Once we have received feedback, I will advise as soon as possible.
Once again, we are terribly sorry for all the inconvenience and frustration this has caused you.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
The Kalahari.com team