BM
Brandon M
1 reviews | Active since Mar 2015
26 Mar 2015, 17:02
Absolutely horrible shopping experience
I ordered an item from Kalahari and paid for it on Friday 20 March. My payment was processed only after a huge argument with them. Then today (26 March) my parcel was supposed to be delivered but never arrived because they couldn't find my address on their system and didn't phone me to get the correct one. Only after I phoned them was this sorted. Now I've been told that I have to wait another 2 working days for my parcel to be delivered. I expect my parcel to be delivered by tomorrow afternoon (27 March),if not I want a full refund. I will never do any business with this company again.
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Replies (1)
Kalahari.com's replyOfficial
30 Mar 2015, 09:19Hello brandon89,
Thanks so much for your feedback.
We terribly sorry for the delay.
As discussed with you last week, there was some errors with your delivery address.
However, thanks for providing us with the updated details when we called.
We really sorry for what has happened and for the inconvenience caused, but we're glad all was amended and that your parcel was delivered the 27-03-2015.
Thank you for your support and for your patience.
Please call should you need any further assistance or information.
Wishing you a lovely day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
We terribly sorry for the delay.
As discussed with you last week, there was some errors with your delivery address.
However, thanks for providing us with the updated details when we called.
We really sorry for what has happened and for the inconvenience caused, but we're glad all was amended and that your parcel was delivered the 27-03-2015.
Thank you for your support and for your patience.
Please call should you need any further assistance or information.
Wishing you a lovely day further!
Kind regards,
The kalahari.com Team
Kalahari.com's reply30 Mar 2015, 09:19
Official
Hello brandon89,
Thanks so much for your feedback.
We terribly sorry for the delay.
As discussed with you last week, there was some errors with your delivery address.
However, thanks for providing us with the updated details when we called.
We really sorry for what has happened and for the inconvenience caused, but we're glad all was amended and that your parcel was delivered the 27-03-2015.
Thank you for your support and for your patience.
Please call should you need any further assistance or information.
Wishing you a lovely day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
We terribly sorry for the delay.
As discussed with you last week, there was some errors with your delivery address.
However, thanks for providing us with the updated details when we called.
We really sorry for what has happened and for the inconvenience caused, but we're glad all was amended and that your parcel was delivered the 27-03-2015.
Thank you for your support and for your patience.
Please call should you need any further assistance or information.
Wishing you a lovely day further!
Kind regards,
The kalahari.com Team