3rd complaint still no action

I booked a return for my ereader (ref. no. ***), collection date Friday, 23 January 2015. I had to take of from work to be at home for the collection. I sat at home like a fool for the whole day waiting for someone to come and collect the package, but no one showed up. You not only wasted my time, but my money as well, because when I don't work, I don't get paid. I can't just stay at home waiting for nothing every time you make an empty promise. This is the worst service I have ever experienced, I've been struggling to get this package back to you for 3 weeks! This is the 3rd report I've had to place on hello peter because you don't feel the need to respond to the countless emails I sent. But you wouldn't care because you got your money for the piece of **** ereader you sold me, and I'm the one who is losing money here. Every time I complain you make promises but you never see them through. You need to tell me if I'm waisting my time, money and energy, and if I should just cut my losses, because clearly you don't care how you treat people, or how you lie to them and cheat them!