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chantelle Starkey -Tree

1 reviews | Active since Oct 2014

07 Apr 2015, 14:10

3 Months for invalid voucher Re- issue Again!!!!

Kalahari [URL Removed] u guys really are very poor overall!!<br> <br> I have waited 3 MONTHS for a response from your support center with regard to an incorrect voucher number just to be issued with yet ANOTHER incorrect VOUCHER NUMBER! And to no suprize the stock is now OUT OF STOCK! I have been communicating with both the call center and support center to no avail! Ive even contacted takealot who has now apparently merged with kalahari but have been advised they have not merged fully therefore can only forward the complaint to Kalahari (which the apparently did LAST WEEK) with still no response! Now tell me Kalahari and Takealot is this the service we as customers can continue to receive from you? Due to invalid re -issues of vouchers after 3 months you guys still cant get a damn thing right! and your call center staff just put customers on hold as they dont know how to respond!!!! Can somebody KINDLY contact me as to resolve this issue !! or should i be left to wait another 3 months , Considering we in the 3rd week already i suppose this is how you do business!

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Replies (1)
Kalahari.com
Kalahari.com's reply08 Apr 2015, 11:43
Official
Hello Starkey-Tree,

Thanks so much for your feedback and for the chats we had this morning.

I'm sorry for all the inconvenience and frustration caused.

We understand this has been a very unpleasant experience for you and we can assure you this was not intentionally done.

As discussed, we're currently investigating the error and we'll contact you soonest with an update.

We'd like to take this opportunity to thank you for your continued support, even though this query is unresolved as well as for your patience during this time.

Please call should you need any further assistance or information.

Wishing you an amazing day further!

Kind regards,
Megan
The kalahari.com Team