3 Months and Kalahari won't replace damaged item!

Hi,<br> <br> I received an Electric Pressure Cooker that I purchased from Kalahari on 12 December 2014, when I opened the package there was a part to the cooker that was already broken before it arrived and the box was also bad. I called Kalahari and they advised that I have to request for the item to be returned via my account, they will then assess it and refund me my money after 7 Days. I would thereafter have to buy the item again (they do no replace the goods only refunds and i will have re-buy).<br> <br> To date, after 6 calls to them, the item has NOT been fetched (Thats roughly 3 MONTHS). I NEVER get calls from the courier company to arrange for the pick up and they only ever pitched up twice at locations I told Kalahari I would not be at during those times.<br> <br> The status of the entire order and return was also set as complete on my account yet Kalahari NEVER properly arranged for the pick up and refund of my money (I spent over R1000 as well). I NEVER get call backs by Kalahari after they keep promising they will.<br> <br> I am at the point that I am forced to take legal action because this to me seems like Kalahari took my money but NEVER gave me the Item I asked for because i can't use it!