3 days and order not processed

I ordered a Walka online on 3rd February and received an email on the same day to say the payment was received. The order indicated the goods would be delivered on the 5th February. A day later I got an email indicating that my TV license is invalid. I provided by TV license and ID book (twice) and received the following email on the 4th February, Good day Kim, Thank you for contacting us. Kindly be advised that we have escalated your documents to the relevant department. Please feel free to contact us with any further enquiries.<br> Kind regards, Olwethu Sigenu<br> <br> The 5th came and went and today when I phoned [URL Removed] I was told my order in on hold as they have not confirmed the payment (never mind I have an email indicating it has been received). I have been told to wait another 24 - 48 hours to receive feedback. AND now the item is out of stock! This item is an anniversary gift for my husband and our anniversary is on Sunday. I am a first time [URL Removed] user and doubt I will be a returning customer!